Warranty & Refund Policy
1. Warranty Coverage
The Magic Care warranty covers defects in materials and workmanship in products manufactured by 3DMakerpro GEO EU. Coverage applies only to original materials and workmanship that have not been altered or modified.
This warranty does not cover damage caused by improper deployment, misuse, accidents, neglect, or the natural deterioration of materials over time.
Products must be returned to us for evaluation. Products found to have defects in materials or workmanship will be repaired, replaced, or refunded. Further information about repairs, replacements, and returns is provided in the sections below.
2. Warranty Period
3DMakerpro GEO EU provides lifetime support and a limited warranty. Warranty coverage varies by product, taking into account materials, workmanship, usage, and the availability of spare parts.
| Product | Warranty Period |
| Eagle Series LiDAR Scanner | 24 months |
| Raven Series LiDAR Scanner | 24 months |
| Owl Series LiDAR Scanner | 24 months |
| Relative Accessories | 12 months |
Our technical support team will assess the issue and determine responsibility. If the issue is caused by a product quality defect, 3DMakerpro GEO EU will cover testing costs, labor costs, and the shipping cost of sending the replacement product to the customer.
If a product is determined to be outside warranty coverage and its return is authorized by 3DMakerpro GEO EU, the customer is responsible for the shipping cost of returning it. We will contact the customer for acceptance of the repair cost. Alternatively, the customer may choose to have the product returned to them.
For further information, contact service@3dmakerpro.com.
3.How to Request After-Sales Service
To request warranty or other after-sales service, email service@3dmakerpro.com for instructions.
Refunds are available only for orders placed through the 3DMakerpro GEO EU Official Store. For purchases made through third-party websites or stores, please contact the original seller.
4. General Terms and Shipping Costs
4.1 Purchase Eligibility and Proof of Purchase
This limited warranty applies to products purchased directly from 3DMakerpro GEO EU or from authorized vendors.
Please retain your original proof of purchase, such as a receipt, invoice, or sales order, so that we can verify the warranty period.
If your proof of purchase is missing or unavailable, contact 3DMakerpro GEO EU support for an alternative solution. Additional charges may apply to after-sales service in these circumstances.
For assistance, email service@3dmakerpro.com.
4.2 After-Sales Shipping Costs
For returns, exchanges, and warranty services that are not caused by a fault in the scanner itself, 3DMakerpro GEO EU will not cover transportation costs. If the product must be returned to China, 3DMakerpro GEO EU will also not cover any applicable taxes.
If you no longer want the product, refuse delivery, or return it for personal reasons after delivery, you may be responsible for both the original shipping cost and the return shipping cost. Products returned for personal reasons must remain in their original condition.
5. Refund Policy
5.1 Conditions Eligible for a Refund
A refund may be requested in the following circumstances:
1) The product has a manufacturing defect within 14 calendar days of receipt. The applicable period may vary according to local laws and regulations.
2) The product differs from its original description within 14 calendar days of purchase. The applicable period may vary according to local laws and regulations.
3) The product is damaged in transit, and the damage is discovered in the courier’s presence or upon immediate unpacking and reported immediately upon receipt.
4) Accessories or package contents are missing within 14 calendar days of receipt.
5. Refund Policy
5.1 Conditions Eligible for a Refund
A refund may be requested in the following circumstances:
1) The product has a manufacturing defect within 14 calendar days of receipt. The applicable period may vary according to local laws and regulations.
2) The product differs from its original description within 14 calendar days of purchase. The applicable period may vary according to local laws and regulations.
3) The product is damaged in transit, and the damage is discovered in the courier’s presence or upon immediate unpacking and reported immediately upon receipt.
4) Accessories or package contents are missing within 14 calendar days of receipt.
5.2 Conditions Under Which a Refund Will Be Rejected
A refund request will be rejected in the following circumstances:
1) Transit damage is not reported immediately upon receipt.
2) The refund request is submitted more than 14 calendar days after receipt. The applicable period may vary according to local laws and regulations.
3) The product has been tampered with, or there is evidence of unauthorized modification or disassembly.
4) Original accessories, attachments, specifications, or packaging are incomplete or missing, or the product has scratches or other visible damage caused by human negligence.
5) Valid proof of purchase cannot be provided, or it has been forged or altered.
6) A crash or burn results from a cause other than a manufacturing defect, or damage results from unauthorized modification or the entry of foreign matter, such as liquids, dust, or sand.
7) Labels, serial numbers, waterproof tags, or anti-counterfeit markings have been tampered with or altered.
8) Failure or damage results from force majeure, including fire, flood, earthquake, or lightning.
9) The product has not been shipped back within 14 calendar days after 3DMakerpro GEO EU confirms warranty service.
10) Consumables, such as scanning spray, are returned without a valid reason. These items are non-returnable once sold unless there is a valid reason for return.
5.3 Virtual Products
All virtual product sales are final. Virtual products cannot be returned or exchanged once sold.
5.4 Refund Processing Time
Refunds are issued through the original payment method.
Processing generally takes 7–14 business days, depending on the bank or card issuer. In some cases, processing may take up to 30 business days.
5.5 Late or Missing Refunds
If you have not received your refund:
1) Wait 24 hours, then check your bank account again.
2) If the refund is still missing, contact your credit card company. It may take time for the refund to be officially posted.
3) Next, contact your bank, as bank processing times may delay the transfer.
4) If you have completed these steps and still have not received the refund, contact service@3dmakerpro.com.
5.6 Sale Items
Only regular-priced items are eligible for refunds. Special-offer items cannot be refunded.
6. Replacement Policy
6.1 Conditions Eligible for a Replacement
A replacement may be requested in the following circumstances:
1) The product has a manufacturing defect within the warranty period. The applicable period may vary according to local laws and regulations.
2) The product does not match its original description, and the request is made within the warranty period.
3) The product is damaged in transit, and the damage is discovered in the courier’s presence or upon immediate unpacking and reported immediately upon receipt.
6.2 Conditions Under Which a Replacement Will Be Rejected
1) A replacement request will be rejected in the following circumstances:
Transit damage is not reported immediately upon receipt.
2) The replacement request is submitted after the warranty period has expired. The applicable period may vary according to local laws and regulations.
3) Original accessories, attachments, specifications, or packaging are incomplete or missing, or the product has cosmetic damage caused by human negligence.
4) Valid proof of purchase cannot be provided, or it has been forged or altered.
5) Inspection by 3DMakerpro GEO EU technical support finds no product quality issue.
6) A crash or burn results from a cause other than a manufacturing defect, or damage results from unauthorized modification or the entry of foreign matter, such as liquids, dust, or sand.
7) Labels, serial numbers, waterproof tags, or anti-counterfeit markings have been tampered with or altered.
8) Failure or damage results from force majeure, including fire, flood, earthquake, or lightning.
9) The product has not been shipped back within 14 calendar days after 3DMakerpro GEO EU confirms warranty service.
7. Warranty Service Policy
7.1 Conditions Eligible for Warranty Service
1) Warranty service may be requested in the following circumstances: A quality issue arises within the warranty period due to a manufacturing defect or a failure during normal use or use in accordance with the official instructions.
2) The product is damaged in transit, and the damage is discovered in the courier’s presence or upon immediate unpacking and reported immediately upon receipt.
7.2 Conditions Under Which Warranty Service Will Be Rejected
A warranty service request will be rejected in the following circumstances:
1) The warranty period has expired.
2) The product has not been operated or installed in accordance with the required environmental, mechanical, or electrical conditions.
3) A malfunction results from unauthorized modification, disassembly, or opening of the housing contrary to the official instructions or manuals.
4) A malfunction results from improper installation, incorrect use, or operation contrary to the official instructions or manuals.
5) Any malfunction caused by unauthorized circuit modifications or the use of incompatible or improperly used batteries or adapters.
6) Malfunction, reliability issues, or compatibility issues result from the use of unauthorized third-party parts.
7) Labels, serial numbers, waterproof tags, or anti-counterfeit markings have been tampered with or altered.
8) Failure or damage results from force majeure, including fire, flood, earthquake, or lightning.
9) The product has not been shipped back within 14 calendar days after 3DMakerpro GEO EU confirms warranty service.
8. Contact Us
For questions about warranty coverage, refunds, replacements, or other after-sales services, email service@3dmakerpro.com